Scuba Finatics (also referred to as “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the Scuba Finatics mobile application (the “App”), our related customer services, or contact us about the App.
1. Information we collect
Account and contact information
- Name and email address;
- Optional telephone number;
- Account credentials in protected, hashed form;
- Member number and account status;
- Email communication and marketing preferences.
Membership and store-service information
- Membership purchase and expiry dates;
- Available and redeemed air fills and visual-inspection credits;
- Course and trip reservations and payment status;
- Messages exchanged with Scuba Finatics;
- Where enabled for eligible members, door-access code details and access status.
Diving profile and equipment information
- Number of dives;
- Certification names and certification/card numbers;
- Rental-equipment sizes and weight requirements;
- Customer-owned equipment information, including equipment type, name, serial number and service dates.
Technical and security information
Our systems may process IP addresses, request timestamps, session identifiers, error information and similar technical data needed to operate, secure and troubleshoot the App. We do not use this information to track you across unrelated apps or websites.
Biometric sign-in
If you enable fingerprint or other biometric sign-in, authentication is performed by your device’s operating system. Scuba Finatics does not receive, collect or store your fingerprint, face scan or other biometric template. The App stores only the protected sign-in information needed to request authentication through your device.
2. How we use information
We use personal information to:
- Create, authenticate and manage customer accounts;
- Provide membership benefits and show membership status;
- Track air fills, inspections, gear service dates and rental sizing;
- Manage courses, trips, reservations and store communications;
- Provide eligible members with time-limited door access;
- Send requested account messages, password-reset emails and service notices;
- Send promotional messages only where permitted and according to your preferences;
- Prevent fraud, abuse and unauthorized access;
- Maintain, troubleshoot and improve the App; and
- Comply with legal and regulatory requirements.
3. Legal basis and consent
We collect and use information with your consent, to provide services you request, for reasonable business purposes such as security and recordkeeping, and where required by law. You may withdraw consent for optional communications at any time, subject to legal or contractual restrictions. Essential account and service messages may still be sent when necessary to operate your account.
4. When we share information
We do not sell or rent personal information. We disclose information only as reasonably necessary to operate the App, provide requested services, protect our users and business, or comply with law.
Service providers may process information on our behalf, including:
- Supabase, for managed database infrastructure;
- Render, for application-server hosting;
- Resend, for transactional and authorized promotional email delivery;
- Seam, for supported smart-lock access management;
- Expo, for application building, distribution and related mobile-app services;
- Google, for Google Play distribution and public calendar content where used.
These providers may process information in Canada, the United States or other jurisdictions where they or their subprocessors operate. Information processed outside Canada may be subject to the laws of those jurisdictions.
5. Email communications
We may send account-related messages needed to provide the service, including password resets and individual customer messages. Promotional announcements are sent only according to the customer’s marketing preference and applicable law. You may unsubscribe using the link in a promotional email or by contacting us. Unsubscribing from promotions does not prevent essential account or service communications.
6. Door-access information
When the optional member-access feature is enabled, an eligible member may be assigned a door code. The code and related access identifiers are used to create, update and remove access through the supported lock-management service. Access may be removed when membership eligibility ends. You must keep your code confidential and notify us promptly if you believe it has been exposed or misused.
7. Data retention
We retain account and service information for as long as the account remains active, as needed to provide services, maintain legitimate business records, resolve disputes, enforce agreements and meet legal obligations. When information is no longer reasonably required, we delete or de-identify it, subject to backup cycles and legal retention requirements.
8. Your choices and rights
Subject to applicable law, you may ask us to:
- Confirm whether we hold personal information about you;
- Provide access to your personal information;
- Correct inaccurate or incomplete information;
- Change your email preferences;
- Delete your account and associated personal information.
To submit a request, email info@ottawascuba.ca with the subject “Scuba Finatics App Privacy Request.” We may need to verify your identity before completing a request. Some records may be retained when required by law or for legitimate fraud-prevention, security, accounting or dispute-resolution purposes.
9. Account deletion
You may request deletion of your Scuba Finatics App account by emailing info@ottawascuba.ca or calling 613-821-2423. Include the email address used for the account. After verifying the request, we will delete or de-identify the account and associated personal information unless retention is required by law or for a legitimate reason described in this policy.
10. Security
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encrypted network connections, hashed passwords, role-based staff access and session controls. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Customers are responsible for protecting their passwords and door-access codes.
11. Children’s privacy
The App is not directed to children under 13. A parent or legal guardian should manage any account used by a minor where appropriate. If you believe a child has provided personal information without appropriate authorization, contact us so we can review and delete it where required.
12. External content and links
The App may display public calendar information or links to external websites. The privacy practices of external services are governed by their own policies. We encourage you to review them before providing personal information.
13. Changes to this policy
We may update this Privacy Policy when the App, our practices or legal requirements change. We will post the revised policy at this location and update the “Last updated” date. Material changes may also be communicated through the App or by another appropriate method.
14. Contact us
Scuba Finatics
Website: https://ottawascuba.ca
Email: info@ottawascuba.ca
Telephone: 613-821-2423
Canada